Webinarji 2025

Sessions 2 and 3

·     The next 2 sessions from Katrina and Simone will look at

·     the pros and cons of AI in the ITSM world

·     the challenges and opportunities it creates,

·     and, above all else, the need to humanise AI.

These sessions are due to be in March and April


It is a chance for you to raise concerns, to bring your experience to the table, and to ask how itSMF International can support you.

Session 4

In the final session, due to be in May, the presenters will briefly summarise their contrasting visions of an AI enabled ITSM function, and attempt to answer the many challenging questions you have asked, as well as any new ones you care to raise on the day.


It is a chance for you to raise concerns, to bring your experience to the table, and to ask how itSMF International can support you.

AI and ITSM : Does it matter?

We have all heard the hype from vendors that AI will transform IT Service Management, but what is the reality?
Can it really deliver benefits or does it pose a threat to ITSM as we know it? How can we retain control and leverage the value?

In the first session in this series James Finister addresses key issues that are essential to successful  AI adoption by ITSM :

·     The current state of AI adoption in ITSM

·     The limits of current AI capabilities

·     Typical use cases

·     New use cases to explore

·     Sources of best practices for management

·     The ethical questions, if not the answers.

·     The impact of AI on outsourcing

·     Concluding with a practical strategy for effective AI adoption and governance

Agenda:

1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International

2. Integrate Risk Management into ITSM Rob Akershoek, Co-Chair IT4IT Forum within The Open Group
Overview of risk and compliance frameworks, practices and regulatory requirements. How to integrate risk and compliance into your Enterprise Architecture and ITSM practices?

3. Integrate data privacy & data governance into EA/CMDB, Prof. Dr. Andreas Hartmann, Hochschule für Technik, Wirtschaft und Kultur Leipzig, Fakultät Digitale Transformation. Impact of data compliance and governance for IT management.

4. Customer Use Case – Mário Patoprstý, Enterprise Architect, Tatra bank. Managing risk and compliance by connecting risks to your Enterprise Architecture system and CMDB (including DORA Act).

5. Q&A At the end of the presentations, there will be a Q&A session and an opportunity to identify additional topics for future webinars.

The need to integrate Risk & Compliance with Enterprise Architecture and ITSM

Managing risk and compliance is becoming more and more challenging.

Organizations are managing more and more digital products and services, more components, more vendors, more integrations, more changes while we face increasing security threats and need to comply with increasing regulatory requirements.

Risk management is often a silo within an organization. To become successful risk and compliance management must be part of EA and ITSM.

Key questions to be answered?

·       How can we handle this increasing challenge for managing risks?

·       How do we ensure compliance to regulatory requirements such as GDPR, NIS2, DORA Act, AI Act, etc.?

·       How to get more insight in the complex IT-ecosystem and associated risks?

·       How to embed risk and compliance into ITSM? How to delivery faster and safer?

Risk management is maintaining their own policy and control framework, having their own tools and practices. Risk management acts as a silo. As a result, an organization doesn’t have an integrated view of how digital products and services comply to policies and controls. What services are critical? What services are at risk? What is being done to reduce risks?

Most often Enterprise Architects, Product Owners and ITSM practitioners are not aware about all policies and controls, how ensure compliance, etc. This causes friction, delays and a lot of manual effort.

A new approach is needed to managing digital. An approach where risk & compliance is fully integrated with Enterprise Architecture, DevOps and IT Service Management.

Organized by:  itSMF International (https://www.itsmfi.org/) and The Open Group (https://www.opengroup.org/)