Objavljeni so rezultati natečaja itSMF International za najboljšo belo knjigo 2012. Zmagovalec je Junji Obuchi, itSMF Japonska, z belo knjigo "5 Steps to
Achieve Successfull Service Management", drugo mesto je zasedel David Bingham,
itSMF UK, s prispevkom "The Nine Stepping Stones to Meaningful Service
Strategy" in tretje Kevin Ritter, itSMF USA, z belo knjigo "Gamification: How
will Service Management 'play along'?". |
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